CommerceHub

CommerceHub owns a suite of products which allow entities within the eCommerce industry to easily connect and communicate with each other. As a Senior UX Designer at CommerceHub, my responsibility was to create, update, and maintain interfaces which fully supported the needs of the individual people and organizations whose businesses depended on those connections.

Accomplishments

My most significant accomplishment at CommerceHub was designing a new set of features that allowed customers to better manage , organize and maintain, and distribute products that they intend to sell on various eCommerce channels.

Another notable design accomplishment was the design and release of a feature set which enabled users to create and manage rules which would automate the grouping and movement of retail products to their intended sales channels.

Process

My team's process was a well rounded representation of User-Centered Design.

• Understand and frame the problem statement.
• Gather existing research and identify gaps to create a plan.
• Conduct research to fill in gaps.
• Define success measures.
• Build user stories, personas, and scenarios for a full picture of user needs.
• Construct storyboards, IA, wireframes, mockups, prototypes, and conduct quick iterative usability tests.
• Document design solutions and deliver to stakeholders and contributors.
• Analyze periodic metrics to determine next iterations.

All of the work that I produced at CommerceHub is confidential and cannot be shown in a public forum.